Are you getting the same tickets all over again? Make your support department more effective thanks to our customer-oriented documentation and onboarding guides.
Let's talk“Before the whole overhaul from Red Knot, we had to explain almost everything. The new documentation and videos helped us to lower the amount of tickets and to reduce the average time per ticket. I especially like that it builds the knowledge to really fully understand our product.”
Fabio, Head of Support, Spain
Fewer tickets on average
Less time per ticket
Wider topics covered
Easier to pin-point
We’ll find out where customers struggle the most and which topics steal most of your time
We’ll prepare the structure of your new documentation and the workflow between support and customers
Our technical writers with dev or ops background will create new pages. Our native narrator prepares video tutorials
Measuring - We’ll measure the results and adapt for even better results
Oulu, Finland
info@redknotdocs.com
Business ID: 3453374-5
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