Guide Your Users Through the Clouds.

Cloud companies face the difficult challenge of navigating and educating their customers. Our intimate knowledge of the industry, our technical writers and engineers on board will help you showcase your product in the best light.

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"We worked together with Red Knot and our customer success department to improve customer rate. The most important benefit for me as a support guy was that we significantly reduced those ever-repeating questions and I don't have to explain everything manually."
Fabio, Customer Support Lead, Spain

Guides

From Getting Started Guides to advanced tutorials, we reduce those pesky, constantly-repeating questions.

Onboarding tutorials and videos

New users are at the biggest risk of leaving. Navigate them at every step of their new journey.

In-app assistance

Help your users directly where they get lost - in your app or on your platform.

User Research

Identify your pain points and find out where you lose the most customers.

Documentation

Build your docs section and knowledge base in a more systematic manner.

UX optimization

Make sure your docs and tutorials are accessible and properly used.

Helping users helps your business

Customer retention

With competition only a few clicks away, it’s crucial to prevent users from getting lost or frustrated.

Man-hour reduction

Face-to-face training from sales reps to support agents is expensive. Reduce the human input with guides.

Upsell is easier

Users who are properly trained and well-oriented are more likely to buy more features or upgrade their plan.

Better reviews

Users who are properly guided will more likely leave a positive review.

Support department optimization

Customer support is losing precious time and therefore man-hours on resolving tickets that could be prevented. We have prepared a program for customer departments focused specifically on ticket reduction.

Reduce tickets