Cloud companies face the difficult challenge of navigating and educating their customers. Our intimate knowledge of the industry, our technical writers and engineers on board will help you showcase your product in the best light.
Let's talk"We worked together with Red Knot and our customer success department to improve customer rate. The most important benefit for me as a support guy was that we significantly reduced those ever-repeating questions and I don't have to explain everything manually."
Fabio, Customer Support Lead, Spain
From Getting Started Guides to advanced tutorials, we reduce those pesky, constantly-repeating questions.
New users are at the biggest risk of leaving. Navigate them at every step of their new journey.
Help your users directly where they get lost - in your app or on your platform.
Identify your pain points and find out where you lose the most customers.
Build your docs section and knowledge base in a more systematic manner.
Make sure your docs and tutorials are accessible and properly used.
With competition only a few clicks away, it’s crucial to prevent users from getting lost or frustrated.
Face-to-face training from sales reps to support agents is expensive. Reduce the human input with guides.
Users who are properly trained and well-oriented are more likely to buy more features or upgrade their plan.
Users who are properly guided will more likely leave a positive review.
Tell us more about your customers, we're here to listen.
Let's talkCustomer support is losing precious time and therefore man-hours on resolving tickets that could be prevented. We have prepared a program for customer departments focused specifically on ticket reduction.
Reduce tickets© 2024 Red Knot. All Rights Reserved.